We’re available Monday through Friday 9-5pm (PST)
If you need assistance with your order or more information about our products, please don’t hesitate to contact us. For questions about a specific order, be sure to include your order number and/or the billing name and zip code on the order.
International Customers Call: 1-011-360-299-8500
Orders Shipped Promptly
We ship in-stock items within 48 hours. If we don’t have an item in stock, please call us at 360-299-8500 and we will provide you with the most accurate availability date possible. Occasionally items are shipped separately. Rest assured, you will not be charged for multiple shipments, and we will only charge your credit card for items as they are shipped.
Complete Satisfaction Guarantee
Return any item you purchased from us within one month and receive a refund for the merchandise amount, or choose a replacement item. Your satisfaction is important to us.
Return any of our items within one month of purchase undamaged and receive a refund for the merchandise amount, or exchange it at your option.
We recommend that you return items via an insured and track able mail service.
Please send returns to:
14004 Biz Point Lane
Anacortes, WA 98221
Your Privacy at Fine Edge
If you shop for Fine Edge merchandise and place your orders through FineEdge.com, any personal information that you may share with us that assists us in fulfilling your order is kept absolutely private. Neither your name nor anything about you is sold to any other company or agency.
If you prefer to have your name withheld, simply contact us and let us know.
To learn more about your privacy at Fine Edge, please click on the appropriate text links above. If you have further questions, please call us at 1-360-299-8500 or e-mail us, including your name and mailing address, at service@FineEdge.com.
Types of Personal Information We May Gather
Purchases — When you place an order, you give us your name, billing and shipping addresses, phone number or e-mail address plus credit card information. Upon placing an order with us, you authorize us to store your name and shipping address(es), and optionally, credit card and billing information to facilitate future purchases.
Catalog requests — We need your name and address in order to mail you a catalog. We also require a phone or e-mail contact, in case the address is wrong.
E-mail newsletters — We need your e-mail address. It will never be sold to anyone. If you do not wish to receive newsletters, simply email us and let us know.
We also use a cookie to help us determine site traffic patterns. This cookie identifies your computer, and contains absolutely no personal information.
If you are a “cookie–phobe,” you can set your browser to accept no cookies, or tell it to erase all cookies at the end of a session.
Our Business Partners
In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service, Federal Express and the U.S. Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose.
Use of IP Addresses
We collect IP addresses to obtain aggregate information on the use of FineEdge.com. An IP address is a number assigned to your computer by a Web server when you’re on the Web. When you are on our site, we have a back-end server that logs your computer’s IP address. We only use the information we find out from tracking IP addresses in the aggregate, such as how many users entered a specific area of our site, and not to track a specific IP address to identify an individual user. However, we may use such information to identify a user if we feel that there are or may be safety and/or security issues or to comply with legal requirements.
Fine Edge ensures that all personally and non-personally identifiable information that it receives via the Internet is secure against unauthorized access. This information is kept in a safe and secure system isolated from direct connection to the Internet. This means that no eyes but ours will ever see the information that our visitors send to us, unless we indicate otherwise. We will give out personal information as required by law, for example to comply with a court order or subpoena or to assist in criminal investigations. We may also give out personal information when we deem it advisable in order to protect the safety and security of our sites and visitors to our sites.
Why Are We So Safe?
Fine Edge uses secure server software over a Secure Socket Layer (SSL) line to protect your credit card information. It encrypts all of your personal and credit card information so that this information cannot be read as it travels to our ordering system, and once it is received, it is stored in a location not accessible via the Internet.
We hope that you enjoy exploring our site!